Right after I finished writing the post below, about the importance of being polite and sending quick acknowledgment emails, I literally closed my browser, opened my email, and immediately found this email from the Playwrights Foundation:
We just wanted to let you know that we had received your order for a Festival Flex pass. It’s been processed, and everything should be all set up for you to pick it up the first night you arrive at the Festival. We’ve got a great line-up for you this year . . . [and] we look forward to seeing you!
Now that’s what I’m talking about!